Privacy Policy

At Zoom My Life, we are committed to protecting the privacy and confidentiality of personal health information (PHI) entrusted to us by our users. This Data Privacy Rule outlines the principles, measures, and practices we adhere to in order to safeguard the privacy of PHI within our healthcare information system.

We encourage you to read this Privacy Policy so that you know and understand the purposes for which we collect, use, process, store and disclose your Personal Data in a restricted manner. We may update this Privacy Policy from time to time. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time. We encourage you to check the latest version of this Privacy Policy regularly.

What Information Do We Collect?

Personal data or personal information means any data about an individual from which that person can be identified.

We may digitally collect, use, and store and transfer the following kinds of personal data about you:

• Personal data: Name, date of birth, gender, phone number
• Address: Email, billing, organization, residential;
• Medical: Medical records submitted by you including doctor’s prescriptions, diagnosis records, medicines and drugs, laboratory test reports, patient insurance data, and other data submitted by you while availing the services provided by Zoom My Life
• Technical and Analytical data: Username, password, IP address, browser information, registration data, and other data used to identify the ways in which you access to our website;
• Profile data: Preferences, feedback and survey responses;
• Marketing and Communications data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Financial Data: Payment confirmation or failure details only.

How Do We Use Your Information?

We use your information for the following purposes:

• To provide you with healthcare services
• To communicate with you about your healthcare
• To bill you for services
• To improve the System
• To comply with applicable laws and regulations

Will the data be shared with any third party?

We do not share your data to any third party. Further unless a specific consent is taken, it can never be shared with the third party.

We may be compelled to share your details under following special circumstances such as when we believe in good faith and is required by law.

• To prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
• In the interest of public health or public interest.
• For safeguarding itself from loss or liability such as prevention of corporate espionage, maintenance of confidentiality of trade secrets, intellectual property, classified information, etc.
• To confirm to legal requirements, or to respond to lawful Court orders, subpoenas, notices, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
• Personal information may also be shared with the company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will display a prior notice on our Website.

Processing of Personal Data of a Minor

In the event any personal data of a minor, i.e., below 18 years of age, is submitted via our website, mobile application, email form, surveys, etc., the same shall be submitted and collected by us only after obtaining due and verifiable consent from the minor’s parents or guardian, as required under the law.

In such circumstances, a valid ID proof of the parent or guardian along with the minor should be mandatorily submitted in order to verify the consent of the parent or guardian.

Zoom My Life will not collect, use, process or transfer the personal data of a minor in any manner that is likely to cause harm to the minor, and shall further not use the Personal Data for displaying targeted ads or other similar purposes.

Security

Your security is important to Us.

Zoom My Life adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect all User information including Personal Information in its possession from loss, misuse and unauthorised access, disclosure, alteration and destruction.

All data, content and/or all User information is encrypted during transmission and will be stored encrypted at-rest. Zoom My Life shall take reasonable steps to protect Your Personal Information in an effort to prevent loss, misuse, unauthorised access, disclosure, alteration, and destruction.

Zoom My Life assumes no liability or responsibility for disclosure of Your Personal Information due to errors in transmission, unauthorised third-party access, or other causes beyond its control. Zoom My Life has undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Portal controlled by Us and Services provided herein. However, We shall not be liable for any unauthorised or unlawful disclosures of Your Personal Information made by any third parties who are not subject to Our control.

How do you keep my data safe?

We use a combination of technical, administrative, and physical controls to keep user data secure. Data is always transmitted via secure channels. Data is encrypted in transit and at rest using the industry best practice encryption standards (e.g. S/MIME, X.509 certificates, TLS) to safeguard your information. Data is protected as it travels over the internet during read and write operations using HTTPS. We use HIPAA-compliant products and services for health data storage and processing. In addition to using state-of-the-art security systems, we also have strict internal access-control policies to prevent privacy violations.

What are your data protection rights?

Under data protection law, you have the following rights:

• Right to access your data: You are entitled to ask Zoom My Life for an overview of or to obtain a copy of the personal data we hold about you.
• Right to have your data corrected: You may request immediate rectification of any inaccurate or incomplete personal data we hold about you.
• Right to have your data erased: You may request the personal data to be erased when it is no longer needed, where applicable law obliges us to delete the data or the processing of it is unlawful. In the event you want your personal data to be erased, please send an email requesting the erasure at Contactus@zoommylife.com.
• Right to restrict data processing: You have the right to restrict the processing of your personal data in specific circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for your own purposes, or to request us to share it with a third party.
• Right to object to data processing: You have the right to object to our processing of your personal data, where we rely on our legitimate interests, as the basis for our processing, where your data protection rights outweigh our reasoning for legitimate interests.
• Right to withdraw consent: Where Zoom My Life has asked for your consent to process personal data, you may withdraw your consent at any point of time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to be informed: About how the data is used which is being collected from you.
• Right to information about other Data Fiduciaries and Data Processors: You can ask for the information about all other Data Fiduciaries and Data Processors with whom the personal data has been shared by us, if any, along with a description of the personal data so shared.

Privacy policies of other websites

Zoom My Life’s website, may contain links to external sites. These external sites will have their own privacy policies, and Zoom My Life holds no direct or indirect responsibility for the privacy policies and/or practices or the content of such third-party websites.

Changes to our privacy policy

Changes to our privacy policy will be made occasionally in line with any changes to data protection law. We encourage you to regularly check this notice on our website for updates.